Privacy Policy

Simlak ("Company", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our eSIM services.

Please read this Privacy Policy carefully. By using our Services, you consent to the collection and use of your information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access our Services.

Personal Information:

We may collect personal information that you voluntarily provide to us when you:

• •Register for an account
• •Make a purchase
• •Subscribe to our newsletter
• •Contact our support team
• •Participate in promotions or surveys

Types of personal information collected:

• •Name and email address
• •Billing address and payment information
• •Phone number (optional)
• •Device information for eSIM compatibility
• •Communication preferences

Automatically Collected Information:

When you access our Services, we automatically collect certain information including:

• •IP address and browser type
• •Device identifiers and operating system
• •Pages visited and time spent on our website
• •Referring website addresses
• •Geographic location (country/region level)

We use the information we collect for the following purposes:

• •Process and fulfill your eSIM orders
• •Send order confirmations, QR codes, and activation instructions
• •Provide customer support and respond to inquiries
• •Send promotional communications (with your consent)
• •Improve our website and services
• •Detect and prevent fraud or unauthorized access
• •Comply with legal obligations
• •Analyze usage patterns to enhance user experience

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

Service Providers:

• •Payment processors for secure transactions
• •eSIM network providers to fulfill your orders
• •Email service providers for communications
• •Analytics providers to improve our services

Legal Requirements:

We may disclose your information if required by law, court order, or government request, or to protect our rights, privacy, safety, or property.

Business Transfers:

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We use cookies and similar tracking technologies to enhance your experience:

Essential Cookies:

Required for basic website functionality, including shopping cart and checkout processes.

Analytics Cookies:

Help us understand how visitors interact with our website to improve user experience.

Marketing Cookies:

Used to deliver relevant advertisements and track campaign effectiveness (only with your consent).

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

We implement industry-standard security measures to protect your personal information:

• •SSL/TLS encryption for all data transmission
• •Secure payment processing through PCI-compliant providers
• •Regular security audits and vulnerability assessments
• •Access controls and authentication requirements
• •Employee training on data protection practices

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

We retain your personal information for as long as necessary to:

• •Provide our services to you
• •Comply with legal obligations
• •Resolve disputes and enforce agreements
• •Maintain accurate business records

Account information is retained for the duration of your account. Transaction records are kept for 7 years for tax and legal compliance. You may request deletion of your data at any time, subject to legal retention requirements.

Depending on your location, you may have the following rights regarding your personal information:

• •Access: Request a copy of the personal information we hold about you
• •Correction: Request correction of inaccurate or incomplete information
• •Deletion: Request deletion of your personal information
• •Portability: Receive your data in a structured, machine-readable format
• •Opt-out: Unsubscribe from marketing communications at any time
• •Restriction: Request limitation of processing in certain circumstances

To exercise any of these rights, please contact us at support@simlak.net. We will respond to your request within 30 days.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

When we transfer data internationally, we implement appropriate safeguards including:

• •Standard contractual clauses approved by relevant authorities
• •Data processing agreements with service providers
• •Compliance with applicable data protection frameworks

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly. If you believe we may have collected information from a child, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.

When we make material changes, we will:

• •Update the "Last updated" date at the top of this policy
• •Notify you via email or prominent notice on our website
• •Obtain your consent where required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: support@simlak.net

Response Time: Within 48 hours

For data protection inquiries, please include "Privacy" in your subject line to ensure prompt handling.